A business phone system is a VoIP-based multi-line solution that offers unlimited calling, business texting, call recording, voicemail, call management, and other advanced features that traditional systems lack. It enhances communication for both customers and employees, reduces costs, and ensures high reliability and security.
In this guide, we review, compare, and recommend the best phone systems for small businesses.
Top 10 Small Business Phone Systems
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Why Trust Our Research?
We adhere to strict editorial standards, providing independently researched and valuable insights. Unlike other review platforms, we specialize in VoIP and call center systems.
Our team personally tests each provider by signing up, using their services, and analyzing features like pricing, usability, call quality, and system capabilities. All findings are verified by our telephony experts through hands-on testing, including calls, emails, and live chats with providers.
Who Made the List? Top Business Phone Systems
- Nextivaย โ Best value and customer support
- RingCentralย โ Best for team collaboration, video, and ease of use
- Zoom Phoneย โ Best for video, flexibility, and pricing
- GoTo Connectย โ Best for international calling
- 8×8ย โ Best for global calling
- Dialpadย โ Best AI-powered features
- Vonageย โ Best for APIs, customization, and unlimited texting
- Quo (formerly OpenPhone)ย โ Best for phone number flexibility
- Ooma Officeย โ Best for mobile-only plans
- Grasshopperย โ Best for basic mobile calling and texting
Nextiva โ Best Value and Customer Support
Nextiva offers a robust desktop app that integrates VoIP calling, texting, team chat, caller ID, and customer experience tools. It includes features like thread conversations, file sharing, and unlimited calling in the US and Canada.
Pros:
- Comprehensive cloud phone system with VoIP, team chat, and conferencing in one portal.
- User-friendly apps for seamless call handling across devices.
- Dedicated numbers and user access for every team member.
- New “Message Pro” feature for advanced text routing and team collaboration.
Cons:
- Limited third-party integrations (only 19 available).
- Mobile app notifications can lag, especially for voicemails.
- Video meetings lack advanced collaboration tools like breakout rooms.
Pricing:
Plans range from $15 to $75 per user/month, with a 7-day free trial available.
Equipment:
Nextiva offers a variety of desk phones, including Yealink, Poly, and Cisco models. New customers may receive free Nextiva-branded phones with certain plans.
RingCentral โ Best for Collaboration and Ease of Use
RingCentral combines VoIP calling, messaging, and video conferencing in a user-friendly app. Itโs ideal for teams needing robust collaboration tools.
Pros:
- Powerful team collaboration features, including task management and file sharing.
- Intuitive interface resembling popular apps like Slack.
- Customizable analytics dashboards for tracking call and user activity.
Cons:
- Monthly SMS limits can be restrictive.
- Advanced analytics and monitoring features have a steep learning curve.
- Customer support wait times can be lengthy.
Pricing:
Plans range from $20 to $35 per user/month (annual billing).
Equipment:
RingCentral offers a wide range of VoIP hardware, including Poly, Cisco, and Yealink devices. Discounts on rentals are available for bulk purchases.
Zoom Phone โ Best for Video, Flexibility, and Pricing
Zoom Phone is a VoIP system with team chat, call monitoring, and analytics. It supports unlimited domestic calling in 40 countries and offers per-minute pricing options.
Pros:
- Seamless integration across Zoomโs video, chat, and phone tools.
- Unlimited domestic calling in 40 countries.
- Intuitive mobile app with consistent functionality across devices.
Cons:
- Real-time analytics require an add-on.
- No tiered feature flexibilityโevery plan includes the same features.
Pricing:
Plans range from $15 to $22.49 per user/month.
Equipment:
Zoom offers hardware rental options, including Poly and AudioCodes phones.
GoTo Connect โ Best for International Calling
GoTo Connect excels in international VoIP calling, offering unlimited calls to over 50 countries. Its drag-and-drop IVR builder simplifies call routing.
Pros:
- Unlimited international calling to 50+ countries.
- Customizable phone systems with advanced routing tools.
- Intuitive IVR flow builder for self-service menus.
Cons:
- Basic plan has limited routing features.
- SMS credits are capped per user.
Pricing:
Plans start at $27 per user/month.
Equipment:
Popular options include Cisco, Polycom, and Yealink phones. Discounts are available for bulk purchases.
8×8 โ Best for Global Calling
8×8 offers unlimited calling across 48 countries and advanced call center features like call monitoring and supervisor dashboards.
Pros:
- Receptionist-friendly interface for high call volumes.
- Supervisor tools like call whisper and barge.
- Large-capacity meetings with interactive features.
Cons:
- Some international calling excludes mobile numbers.
- Higher price point compared to competitors.
Pricing:
Contact 8×8 for custom pricing.
Equipment:
Options include Poly and Yealink phones, with free devices available for bulk purchases.
Dialpad โ Best AI Features
Dialpad integrates AI-powered tools like live call transcription and real-time analytics into its VoIP system.
Pros:
- Exceptional value with advanced features at $15/month.
- User-friendly dashboard with modern design.
- AI tools for call summaries and analytics.
Cons:
- Video meetings are limited to 10 participants.
- Standard plan supports only Google Workspace integrations.
Pricing:
Plans range from $15 to $25 per user/month.
Equipment:
Dialpad offers Polycom and Yealink phones but does not include them in bundles.
Vonage โ Best for APIs and Customization
Vonage provides VoIP calling, video meetings, and team chat with unlimited texting in the US, Canada, and Mexico.
Pros:
- Unlimited SMS within North America.
- Abundant virtual phone number options.
- Easy meeting setup and recording.
Cons:
- Advanced features like call queues require add-ons.
- Call recording is an extra cost.
Pricing:
Plans range from $12.59 to $26.59 per user/month.
Equipment:
Vonage offers Yealink and Polycom phones but does not include them in service bundles.
Quo โ Best for Phone Number Flexibility
Quo allows teams to share and manage multiple phone numbers, making it ideal for small teams.
Pros:
- Shared phone numbers for team collaboration.
- AI-powered call summaries and suggested replies.
- Easy switching between multiple numbers.
Cons:
- Limited Google integrations.
- No support for physical desk phones.
Pricing:
Plans range from $15 to $35 per user/month.
Ooma Office โ Best for Mobile-Only Plans
Ooma Office is a simple VoIP system with unlimited calling across North America and Mexico.
Pros:
- Easy-to-use call controls like parking and forwarding.
- Multichannel analytics for calls and messages.
Cons:
- No team chat feature.
- Basic video meeting tools.
Pricing:
Plans range from $19.95 to $29.95 per user/month.
Equipment:
Ooma offers its own IP phones and Yealink models, with occasional discounts.
Grasshopper โ Best for Basic Mobile Calling and Texting
Grasshopper is a straightforward VoIP system for solopreneurs and small teams.
Pros:
- Simple interface for calling and texting.
- Account-based pricing for cost efficiency.
Cons:
- Limited routing features like IVR.
- No support for desk phones.
Pricing:
Plans range from $14 to $55 per account/month.
This guide provides a comprehensive overview of the best small business phone systems for 2026, helping you choose the right solution for your needs.
